By placing an order on mysong.app, you agree to the following terms:

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Refund Terms

Before Production: Refund requests are accepted only before production of the song begins, meaning before any writing, composing, or recording work starts.

After Production Starts: Once the production process has begun, no refunds will be issued.

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Exceptional Cases

If there is a justified issue with your order (such as technical problems or clear failure to follow your instructions), we may, at our sole discretion, offer you a discount coupon for a future purchase.

Please note: dissatisfaction based on subjective preferences or change of mind is not considered a valid reason for refund or compensation.

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Right to Cancel Orders

We reserve the right to cancel any order at our sole discretion, for any reason, including (but not limited to) offensive content, inappropriate or abusive behavior, misuse of discount coupons, or suspected fraud.

In the event of a cancellation initiated by us, you will receive a full refund via the same payment method you used for your order.

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How to Request a Refund

Send your refund request before production starts to the contact information below. Include your full name, order number, and reason for the request.

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Contact Information
📧 yairixstudio@gmail.com
📞 +972-58-488-4458

Hakablan 41, Jerusalem, Israel.